Interview with Ibukun Oluwagbenga, Head, IT Business Support & Operations, Opay
Ibukun Oluwagbenga, Head, IT Business Support & Operations, OPay shares how AI is reshaping fraud detection in fintech. Rather than blocking flagged transactions outright, the smarter approach is to step up authentication (like OTP prompts) when AI detects something unusual such as a location change. This creates a win-win: the platform stays secure while customers aren’t unfairly locked out of legitimate transactions.
It’s not about letting AI make the final call it’s about using AI to ask the right questions.
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